FAQ

RESERVATION & PAYMENT VIA ONLINE APPLICATION/E-MAIL: QUESTIONS

1. How soon can I get a response to my enquiry of available seats?

We do our very best to respond to text messages and e-mails within the day of receiving them or the very next day after receiving them.

2. Can I donate more than the total worth of my seats?

In the spirit of charity, we welcome all contributions/donations in excess of the total worth of seats taken.

If donors choose to donate more, payments of the actual donated amount will be processed by Montfort Boys Town. Accordingly, if a tax exempt receipt is required, the receipt will be issued for that amount. However, this fact must be clearly communicated to us when our management team member contacts you about the availability of the seats you seek.

3. How do I make the necessary payment?

Action to effect payment should only be made after the LIAMST! management team has contacted you and confirmed the availability of seats for you.

Donors choosing to contribute/donate and reserve seats by phone call or e-mail can make payment via the following means:

(A) GIRO transfer to Montfort Boys Town (512101-354345)

(B) Direct bank-in / cash deposit to Montfort Boys Town (512101-354345)

(C) Cheque Payment to Montfort Boys Town (512101-354345). *Please note the cheque number in order for us to trace the cheque payment.*

*IMPORTANT* In all the above cases, send us an e-mail to liamst.reservations@gmail.com after your payment with the following:

(1) Subject Field: Payer’s Name

(2) Attachment: Scan of bank-in / transfer slip

(3) Content Field: Your direct contact no. and for cheque payers, the cheque number.

This is necessary for us to verify your payment and finalize your reservations.

NOTE:

For all the above payment methods, our policy is to hold the seats for 4 days whilst waiting for the scan of your bank-in slip.

Once we have received your scan, our management team members will call you up to obtain further details (e.g. details needed for Montfort to issue a tax exempt receipt, etc.)

Should we not receive the scan of your bank-in slip within 4 days, we will call you on the 5th day to ascertain your status of payment, and if payment is not made, to notify you that we are releasing the seats to others. 

For example, if we begin to hold the seats on Friday (1st day) but do not receive the e-mailed scan by Monday (4th day), we will call you on Tuesday (5th day) to ascertain your status of payment.

The above holding policy holds in general. In cases where donors have difficulty sending the scan by e-mail immediately, do notify us as to when the scan will be sent.

4. What proof will I obtain in return after settling the payment details and where do I collect my invitations?

You will receive an e-mail from the liamst.reservations@gmail.com account which you must print and present at the lobby of PJ Civic Centre upon your arrival for the performance.

This e-mail will detail information such as name of donor, day, date & time of performance, seat numbers, contributed/donated amount, etc. and will facilitate our management team in issuing you the invitations on that day.

The counter for collection of invitations will be open one hour before the show.

If you did not receive this e-mail, please contact us either by phone or e-mail and state the name of the donor under which the reservation was made. Also state the e-mail address to which you want this confirmation e-mail to be sent.

5. How will I obtain my tax exempt receipt if I require one from Montfort Boys Town?

Montfort Boys Town will mail tax exempt receipts to all donors who make a request for it since all contributions/donations collected are channeled through the bank account of Montfort Boys Town.

Please call Montfort Boys Town @ 03-5519-1735/1736/4098/4059, should you not receive your tax exempt receipt within a month. 

6. Is the hall cold?


Yes, it is. Members of the audience are kindly reminded to bring their jackets/cardigans as the hall is using a constant, centralized air conditioning system.